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“People were getting what seemed like mild chemical burns,” she says. Once, a product was leaking, she says, and workers wore gloves to handle it, but the chemical just went right through them.

However, Medina says this training is insufficient, and she has seen the same incident play out at the JFK8 facility. She asks, “What was the reason I had that glove on if it was not going to protect my skin?”Īgrait says the company doesn’t have a record of the incident, but claimed that Amazon provides training on hazardous materials at the beginning of employment and once a year. Jama says her hands felt “scratchy” for a few days, and the situation scared her and made her wonder about the safety procedures at the facility. While handling the package, she says, unidentified chemicals seeped through the gloves Amazon provided her. Once, she says, a package containing chemicals was accidentally delivered to the warehouse, something that Jama explains does occasionally happen. Jama says she has had experiences at the warehouse that trouble her. And this is true for even dangerous type jobs.” “But then you’re just thrown into whatever, and the way you’re trained again for everything is basically watching videos. “When you first get there, everyone goes through a three-day training, basically,” explains Medina, who is on temporary leave from her job, but will return in March. She shares Jama’s concerns that such trainings are insufficient.

Justine Medina is a part-time worker at Amazon’s JFK8 fulfillment center in Staten Island, which voted in April to become the first unionized Amazon warehouse in the United States.

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In response to a request for comment, Barbara Agrait, an Amazon spokesperson, told Workday Magazine over email, “Employees receive four full days of in-classroom and on-the-floor training upon hire, and 160 hours of continued coaching in their specific role.” But that training was inadequate at the Amazon warehouse, she says, where management is more concerned about checking boxes and protecting the company from liability, and less focused on hands-on training or delivering safety guidelines in non-English languages workers speak.

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She recalls that most of her jobs, especially those in the healthcare field, came with significant training-how to properly bend and lift, how to handle dangerous chemicals, and how to use safety equipment. Photo by Isabela Escalona.Įven before the closure of a neighboring warehouse, Jama already had concerns about company practices. Khali Jama, Amazon warehouse worker in Shakopee, Minn. The company’s move prompted the Awood Center to make accusations of retaliation, and sent shock waves through other warehouses, like the one where Jama works. Shortly after the bill was presented, Amazon announced the pending closure of its MSP5 sort center, also in Shakopee, by the end of March 2023. Amazon warehouse workers affiliated with the Awood Center, which organizes in Minnesota’s East African communities, threw their weight behind the bill, which calls for transparency regarding the inscrutable productivity quotas that place burdensome expectations on workers. In early January, Minnesota lawmakers introduced a Warehouse Worker Safety Bill that would require improved health and safety in warehouses. Jama is not alone in expressing concerns about the company.

After one month on the job, Jama shares that she lost a troubling amount of weight. However, she says, her friend did not disclose the grueling pace of work, opaque systems of management, or the toll the work takes on the physical health of employees. A friend told her about the Amazon warehouse’s supposedly flexible hours.

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While working as a mental health professional and as a nurse, it was important for Jama to find something that could accommodate her schedule, she explains. As a single mother of two, she says she’s always had two jobs. In January 2021, Khali Jama says she began working her second job at Amazon’s MSP1 fulfillment center in Shakopee, Minn., an outer suburb south of Minneapolis. Workers are concerned about soaring rates of injury, high productivity quotas, incoherent policies, and a sudden warehouse closure.

Amazon turnover rate